Did we ever learn to listen?
Like many others, we probably grew up believing that it was important to do as much talking as possible. "Let's all be quite. It's Mary's turn to speak, " your first grade teacher might say, and everyone's attention would dutifully turn to Mary. But then, THINK ABOUT it. Was anyone really listening to Mary during the session? or they just waited impatiently for her to finish so that they, too could have a turn to speak in the spotlight.
Nowadays, as technology increases the number of messages and the speed with which they are delivered, listeners MUST confront a constantly changing and increasingly complex listening environment. They must be able to scan the information that they receive, determine where to focus and make sense of what they hear.
Consider this examples:
Why was no one listen?
Well, for one thing, no one knew very much about listening. The emphasis in school was almost entirely on how to be an effective speaker - how to be clear and persuasive.
Another reason is that listening takes TIME. -- Your roommate has a problem, but you don't have time because you've got to go to class. Your brother called to tell you about his new job, but you have no time cause you have to watch an important soccer game.
Listening need time.
But hey, think about this: unless you listen first, you have NO way of knowing what to say. Effective communication begins with listening, not speaking.
There are to reason to LISTEN. First, we listen to accomplish task! The quality of our finished product was likely related to the quality of our listening. Ineffective listening often results in misunderstandings and mistakes. Second, we listen to develop relationship. Listening also connects you to other people. True understanding often requires listening over time. It's difficult not to like and feel closer to people who listen to us, who show that they value our thoughts and ideas.
(continued)
Referensi:
"Listening" by Judi Brownell (Pearson, 2006).
Like many others, we probably grew up believing that it was important to do as much talking as possible. "Let's all be quite. It's Mary's turn to speak, " your first grade teacher might say, and everyone's attention would dutifully turn to Mary. But then, THINK ABOUT it. Was anyone really listening to Mary during the session? or they just waited impatiently for her to finish so that they, too could have a turn to speak in the spotlight.
Nowadays, as technology increases the number of messages and the speed with which they are delivered, listeners MUST confront a constantly changing and increasingly complex listening environment. They must be able to scan the information that they receive, determine where to focus and make sense of what they hear.
Consider this examples:
- You are director of marketing for a large company. You receive a voice mail from a foreign client and while you begin to address the problem, you don't call back. The client becomes offended, and your company loses a multi-million dollar account.
- A teenage display subtle warning sign of an emotional problem. No one listens. A suicide note testifies to her feelings of alienation and despair.
Why was no one listen?
Well, for one thing, no one knew very much about listening. The emphasis in school was almost entirely on how to be an effective speaker - how to be clear and persuasive.
Another reason is that listening takes TIME. -- Your roommate has a problem, but you don't have time because you've got to go to class. Your brother called to tell you about his new job, but you have no time cause you have to watch an important soccer game.
Listening need time.
But hey, think about this: unless you listen first, you have NO way of knowing what to say. Effective communication begins with listening, not speaking.
There are to reason to LISTEN. First, we listen to accomplish task! The quality of our finished product was likely related to the quality of our listening. Ineffective listening often results in misunderstandings and mistakes. Second, we listen to develop relationship. Listening also connects you to other people. True understanding often requires listening over time. It's difficult not to like and feel closer to people who listen to us, who show that they value our thoughts and ideas.
(continued)
Referensi:
"Listening" by Judi Brownell (Pearson, 2006).
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